Solved Provident Fund Transfer Error Details of previous account are different than present account. Hence claim request cannot be processed

Provident Fund department is going through their toughest phase. On one hand they have a herculean task of digitizing the details of 4.5 crore subscribers and on the other hand they have to deal with ongoing requests for PF transfers/withdrawals. They are trying to streamline the process by creating UAN numbers, associate PF numbers to them and adding several features to their online portal to allow self-serve capabilities.

I myself have gone through a number of hurdles for submitting a PF transfer form (Form 13) via their portal and encountered Provident Fund Transfer Error a number of times. As there are no specific guidelines on how to proceed, I would like to share my experience and help my fellow countrymen save some time, money and above all frustration.

There are a couple of ways to do merge/transfer PF from one account to other (and avoid Provident Fund Transfer Error):

One Employee – One EPF Account

  1. Go to http://www.epfindia.com/site_en/For_Employees.php -> One Employee – One EPF Account
  2. Put in your registered mobile number for the latest UAN
  3. Put in your latest PF (in case you have more than one PF in the same UAN) into which you want to get the transfer done
  4. Generate and put in OTP
  5. Once it succeeds it would ask for previous PF account you want to get money from. Refer Fig A below
  6. Hit submit and if successful it would show you that request has been added successfully. Refer Fig B below

Fig A
Fig A
Fig B
Fig B

 

Via Member Interface

This is the preferred/recommended method and at the same time a source of trouble for most of us:

  1. Login to the portal at http://www.epfindia.com/site_en/For_Employees.php -> Member UAN/Online Service (OCS/OTCP) with your latest and current PF holding UAN (in case you have more than one). Transfer would be actioned into this UAN
  2. First of all make sure PF department have correct data for your PF account. For this go to Profile -> Service history and confirm that:
    MemberId:
    <Complete PF Number would be shown here>Name
    <Your Name would be shown here. Please make sure the name is exact same in the two PF accounts between which you want to submit the transfer request. Else the request would be rejected on name mismatch ground.>Establishment Name
    <Your Organization’s name where you are working or have worked would be shown here>DOJ EPF
    <Date Of Joining the Employee Provident Fund. It is generally your start date in the organization. Make sure this field is non empty and correctly populated for both the PF accounts between which you want to submit the transfer request. Most of the time a blank/empty or Not Available data is the main source of this details mismatch error.>DOE EPF
    <Date Of Ending for the Employee Provident Fund account. It is generally your last working date in the previous organization. Make sure this field is non empty and correctly populated for your all of the previous organizations’ the PF accounts. Most of the time a blank/empty or Not Available data is the main source of this details mismatch error.>DOJ EPS
    <Date Of Joining the Employee Pension Scheme. It is generally your start date in the organization. Make sure this field is non empty and correctly populated for both the PF accounts between which you want to submit the transfer request. Most of the time a blank/empty or Not Available data is the main source of this details mismatch error.>DOE EPS
    <Date Of Ending for the Employee Pension Scheme. It is generally your last working date in the previous organization. Make sure this field is non empty and correctly populated for your all of the previous organizations’ the PF accounts. Most of the time a blank/empty or Not Available data is the main source of this details mismatch error.>DOJ FPS
    <Date Of Joining the Family Pension Scheme(if applicable). It is generally your start date in the organization. Make sure this field is non empty and correctly populated for both the PF accounts between which you want to submit the transfer request. Most of the time a blank/empty or Not Available data is the main source of this details mismatch error.>DOE FPS
    <Date Of Ending for the Family Pension Scheme(if applicable). It is generally your last working date in the previous organization. Make sure this field is non empty and correctly populated for your all of the previous organizations’ the PF accounts. Most of the time a blank/empty or Not Available data is the main source of this details mismatch error.>In case you see any incorrect / empty data please reach out to the account/payroll department of the corresponding organization. Usually for these changes it doesn’t take more than five working days. Without correcting these details you simply can’t submit the request.
  3. Repeat the same checks for your older PF account from where you want to get the transfer done. The other PF account can be under the same UAN or an older UAN (in this case repeat step 1 above with the older UAN).
  4. Once you see that all details are submitted correctly, login to the portal with UAN which has PF account into which you want the transfer to be done. Raise the transfer request
    • Select the authentication by previous employer (as per EPFO this is the fastest mode of transfer because your previous organization has control over that money and their quick approval will make the application move fast)
    • Then you have to provide UAN number (and not the PF number) of the previous PF account in the memberid field and click on get member id button.
  5. You would be prompted with all the PF numbers (provided that you have correct details as per step #2 and #3 above) in that UAN. Select the PF account from which you want to transfer and hit submit.
  6. Last step is to check if you can see your application in the track request status page. If it was submitted successfully you would see the record for your transfer request. Download Form 13 from the link in the same record and e-mail (no need of hard copy) the signed/scanned copy to your previous organization.

One most important tip is you should do this activity during the off-peak hours (7PM-8AM IST) and on Sundays (if the site is not under maintenance).

I hope you would find this article useful and won’t get Provident Fund Transfer Errors any more. Just to add online submission doesn’t guarantee that it would be processed soon as there are similar challenges with online portal for employers as well where they can see but not approve it, causing the delay. I have written another blog post on how to speed up provident fund transfer, have a look at it and proceed accordingly if you want.

Please do let me know your comments and feedback.

 

46 thoughts on “Solved Provident Fund Transfer Error Details of previous account are different than present account. Hence claim request cannot be processed

  1. Thank you very much. It helps a lot. the main issue seems to be DOE is not updated by previous organization, if we request them issue will solve

  2. Thank you very much. It helps a lot. Seems to be many are facing issues due to DOE is not updated in UAN portal by previous organisation. small correction on above, i think soft copies are not accepted by previous organisation, they asked me to send 3 hard copies through courier.

    1. I appreciate your feedback here Ravi.
      As you know certain organizations outsource this work to a third party vendor and others prefer to do it themselves. So it is all about their internal record-keeping as it is not at all mandated by Govt. In-fact since previous & present employer pf accounts are maintained by same Govt PF department, hence hard copy documents are not mandatory for processing.

      1. Hi,
        My DOEs are not available in service history. At present I am not working and want to withdraw my full PF. But my previous org had not updated the DOE so I can not transfer the old A/C to new one online. Moreover, in my last org also have no DOE available. So, full settlement option is inactive via online.

        My question is, can I update all the DOEs online or through any EPF office? Otherwise, I have to contact all my old employers one by one for this update. Please tell me all the possible ways to update DOE.

  3. Nice post. I used to be checking constantly this weblog and I’m inspired!
    Extremely useful info particularly the remaining phase 🙂 I deal with such info much.
    I used to be seeking this certain info for a long time.
    Thank you and good luck.

  4. It’s in reality a nice and helpful piece of information. I’m satisfied
    that you simply shared this helpful information with us.
    Please keep us informed like this. Thank you for sharing.

  5. While using One Employee – One Account option I am having issues. When I try to generate OTP it is throwing “Invalid credentials”.
    What could be done to resolve it.

  6. Very Good article. I read through many blogs to solve the issue I was facing. Many have talked about the second option that you have suggested. the first option was new to me and actually that was the one that worked. Thanks you very much

  7. Thank you for every other informative blog. The place else may just I get that type of info written in such a perfect means? I’ve a project that I’m just now working on, and I have been at the glance out for such information.

  8. Hi there! Someone in my Myspace group shared this site with us so I came to give it a appear. Im definitely loving the details. Im bookmarking and will likely be tweeting this to my followers! Outstanding blog and great style and style.

  9. This is a very helpful post.
    Struggled for weeks via Member Interface – saying “Something went wrong…”. Then tried One Employee-One EPF Account option. Record added successfully.
    What next? Will I get any notification? Or, where will I check the status viz “Action Taken by Field Office” area?

  10. Details corrected in UAN Account but still not able to transfer PF and getting error “Details of previous acc. are different than present acc. Hence claim request cannot be processed”
    can you please let us know what to do now

  11. Hi,

    I am having two different UAN number. And unable to transfer funds. It always showing “Details of previous account are different than present account. Hence claim request cannot be processed.” I have checked everything. all the details are matched in both UAN. What to do ?

    — Chandan B.

  12. Hi Ritwick

    Very helpful article.
    Previous employer update the DOE today, but I am still getting the same message. Does it take some time/days for work?
    However my member portal is showing DOE now.

  13. I have Single UAN multiple Previous PF accounts.
    From EPFO site I have initiated transfer for one previous PF account.
    Problem is I am not getting other MemberId/PF Account in Dropdown for
    other PF transfer initiation. I am repeatedly getting error
    “Details of previous acc. are different than present acc. Hence claim request cannot be processed”

  14. I am facing merge account problem i am having two pf account on portal while doing step of merge gives an error Details of previous account are different than present account. Hence claim request cannot be processed.DATA ENTERED IN ACCOUNT ARE EXACT SAME AS WELL AS I HAVE TALLIED WITH MY PREVIOUS AND PRESENT COMPANY WHERE I WAS WORKING BUT STILL NOT ABLE TO MERGE PF ACCOUNT. PLEASE HELP ME

      1. Hi Ritwik, I am getting the error: “Details of previous account are different than present account. Hence claim request cannot be processed.”

        Could this be triggered because none of the “DOJ EPF, DOE EPF,DOJ EPS,DOE EPS,DOJ FPS,DOE FPS” is updated in my Previous Employer’s Service History.

        Also, when we reached out to them, they said they had updated it correctly, but it’s pending updation from GOVT EPF party.

        How can I merge both the accounts under my UAN no?

  15. Hi…I urgently need your help Ritwick. I am getting the following message ” service history :Details of previous account are different than present account. Hence claim request cannot be processed.”

    Under view – service history – this is the status. I think because DOJ FPS AND DOJ FPS are blank…I am getting this message.

    Sr.No Member Id Name Establishment Name Establishment ID DOJ EPF DOE EPF DOJ EPS DOE EPS DOJ FPS DOE FPS
    1 ************************* ******************* ********************************************************. ************** *********** ********** *********** ******** NOT AVAILABLE NOT AVAILABLE

    how to fill this information and which department should be contacted?It is very important. please contact me – or reply.Please.thanks

  16. Hi,
    My previous employer updated my DOJ/DOE details recently and it is reflecting in service history page now. However when I tried to submit PF withdrawal online under claims section in UAN portal, the details of my previous employer is missing in service details section. And I am not able to apply for PF withdrawal from my previous employer online because of this. Could you please tell me what I could possibly do here? How much time it would take for the details to reflect in service details section.
    Thanks a lot in advance.

  17. Hello Ritwick,

    I worked with 3 different companies (for ex A, B & C), 3rd (C) one is where I am working right now. I got UAN number from A, I worked with A for 3 years. Now I Joined B, here I worked for 1 year and C is the current one. In my EPF account I can only see A & C’s profiles.

    So, how to link B at this moment or is there any alternative to get that fund with me?

  18. Hi,
    Thank you for such an informative post. For me DOE EPF and DOE EPS , both are updated for the previous organization. Still I am getting the error (Details of previous account are different than present account. Hence claim request cannot be processed.).
    However I noticed that DOE EPF and DOE EPS for previous organization is same as DOJ EPF and DOJ EPS current organization. Could that be a problem?

  19. Hi,
    My all KYC are updated but during online claim transfer, I am getting below error.
    Details of previous account are different than present account. Hence claim request cannot be processed.

    PS: Is this due to different bank account??

  20. If the name is mentioned in previous account is “Pranav Pravakar” and current account is “PRANAV PRAVAKAR”, could that also be a problem?

  21. hi,

    Need your help,
    I have worked company A, and worked for company B, in Company B my PF is linked with UAN,
    Currently I am not working in any company doing some business,
    Now I am not able to transfer Company A pf into same UAN.

    Please help me.
    Thanks in advance.
    Regards
    Rajan Kumar

    1. when i tried online i am not able to, and getting the message “Online claim request cannot be processed as :-
      Present employer has not made payment in your PF account.”

  22. I have Single UAN multiple Previous PF accounts.
    From EPFO site I have initiated transfer for one previous PF account.
    Problem is I am not getting other MemberId/PF Account in Dropdown for
    other PF transfer initiation. I am repeatedly getting error
    “Details of previous acc. are different than present acc. Hence claim request cannot be processed”

    1. Hi,
      I am facing the same problem. Can you get any solution on that?
      If Yes, Please share the steps need to perform.

      Thanks,
      Pravin.

  23. Hi Ritvik,
    I have two UANs and trying to link those. In my old UAN service request I see that my previous employer has not filled DOE etc details. Name is also slightly different. Unfortunately that company is closed now. Pl suggest how can I get this updated for transfer request. Regards,

  24. Hi,
    I am facing the same problem. Can you get any solution on that?
    If Yes, Please share the steps need to perform.

    Thanks,
    Pravin.

  25. Hi, I worked at one organization previously and then moved out of India in mid of 2016. DOE is 07/15/2016. When I am trying to raise the transfer request, I am getting this error:
    “Online claim request cannot be processed as :-
    Present employer has not made payment in your PF account.”

    Why am I getting this, and what is the solution?

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